Can't obtain my 1098 from previous lender

[mklpan]

Situation: My mortgage loan was sold to a new lender back in December 2023. Now that I'm filing taxes, I need to enter 1098 information from both the previous and current lenders.

Problem: I'm able to get the 1098 from my current lender no problem. But I can no longer access my account in the previous lender's website as it seems my account has been deleted/archived.

• I tried to contact the support number for the previous lender, but they ask me to verify my last four SSN and plays an automated message that my mortgage is now with the new lender and should be contacting them.
• I contact the support number for the new lender to see if I can get any help there, but they play an automated message stating that their 1098 will only cover from the time they acquired my loan and for the rest of 2023 prior to the acquisition, I will have to contact my previous lender for a 1098.

Basically, I'm being tossed back and forth by automated recordings while emailing with no response either.

Question: Can I still claim my mortgage interest without the 1098  from my previous lender?

[RobertB4444]

Yes, but you may be missing some of your deduction.

You can get a copy of your 1098 from the IRS.  Go to the IRS website and create an account here.  Once you do you'll be able to access any forms filed with your social security number on them.  Find the forms for 2023 and you'll find your 1098.

@mklpan 

[mklpan]

@RobertB4444 

Thanks for this suggestion. I'm currently logged in to the IRS website, but are you able to point me to where in the website I should be able to find my 1098? I don't see any option for this from where I'm looking.

[AnnetteB6]

You need to get a Wage and Income transcript.  That is the one that will show everything reported under your Social Security number.

Here is a link to get started:

Get your tax record
 

@mklpan 

[mklpan]

Do I use the transcript from 2022 or 2023? I'm currently filing for 2023 so the transcript shows that there's no record of filing yet.

@AnnetteB6 

[AnnetteB6]

Since you're working on your 2023 return, it is the 2023 Wage and Income transcript that you need.  You are not looking for a tax return transcript.  

If you find that the Wage and Income transcript is not yet available from the IRS, you could consider filing your return as it stands now and then amending it later to add the mortgage interest.  

You could also put in an estimated number just to be sure that you are going to be itemizing deductions.  If your deductions are not high enough, claiming the standard deduction might give you a better outcome anyway and you would not even need the Form 1098.  

@mklpan 

[Segalgirl2]

Similar situation - bought home May 15, 2024.  First mortgage held until 6/28/24, then sold 2x thru November '24.  The first mortgage company sold & closed out business.  Been trying thru phone calls, text & emails since Feb 26, 2025 to obtain 1098 to cover this 6 week timeframe.  As of today, 3/21/25, still not received.  The IRS suggestion doesn't show the information I require either.  Any suggestions?

[MarilynG1]

If your IRS Transcript doesn't show a 1098 issued to your SSN for your first lender, you can enter the 1098's you have.  Basically you'll be reporting the Beginning Balance of your loan (which you can enter for the earliest 1098 you have).  You'll be indicating that the other 1098's are a continuation of the earliest one, for the same loan.

Your Loan Balance as of 01/01/2024 will be $0, since you didn't take the loan until 05/15/2024.  

Here's more info on Multiple 1098s.

@Segalgirl2