Situation: My mortgage loan was sold to a new lender back in December 2023. Now that I'm filing taxes, I need to enter 1098 information from both the previous and current lenders.
Problem: I'm able to get the 1098 from my current lender no problem. But I can no longer access my account in the previous lender's website as it seems my account has been deleted/archived.
- I tried to contact the support number for the previous lender, but they ask me to verify my last four SSN and plays an automated message that my mortgage is now with the new lender and should be contacting them.
- I contact the support number for the new lender to see if I can get any help there, but they play an automated message stating that their 1098 will only cover from the time they acquired my loan and for the rest of 2023 prior to the acquisition, I will have to contact my previous lender for a 1098.
Basically, I'm being tossed back and forth by automated recordings while emailing with no response either.
Question: Can I still claim my mortgage interest without the 1098 from my previous lender?
