2021 pluging vehicle error on taxes

[ferris6266]

Hello!

We filed our taxes in 2021 with turbo tax (as we have since at least 2015). My wife got a HYBRID car that year, NOT A PLUGIN! One of the questions while doing our taxes was did you purchase a new vehicle, so I answered yes (cause we did). The program then asked me to put in the VIN number (which I did) and then told me that there was a credit for the vehicle. Great we thought! Fast forward to 4 days ago (3/14/2024). We received a letter from the IRS asking for clarification about our plug in vehicle. I requested assistance with a phone call and was advised to amend the return. Now the program is telling us that we owe $6587.00 to the feds. I'm assuming that there will be fees and interest, cause the IRS loves them! My question, among others is this: The program said several times that there were no errors and double checked everything ALSO that it "100% calculations Guaranteed" . We did NOT get the audit defense. So, will the wife and I be (once we know all fees, interest, penalties, surcharges, import/export fees,taxes etc) Reimbursed for this error from Turbo Tax? I would really like to keep using this service...but if we are going to be out of pocket for ALL costs, we will be very VERY upset, to say the least.

Patrick  Colo Spgs, Colorado

[CatinaT1]

Here is information on the Accurate Calculations Guarantee:

What is the TurboTax 100% Accurate Calculation Guarantee?

How do I submit a claim under the TurboTax 100% Accurate Calculation Guarantee or 100% Accurate, Exp...

[ferris6266]

Well, I hoped that my claim would be granted and we would at least get back fees and the rest however, we were denied. So we are out everything. The wife and I are VERY VERY upset (frankly im pissed off to no end!) after being customers for over 10 yrs. The excuse was that the program calculated everything correctly. My argument is that it was WRONG in giving us the deduction in the 1st place, but they didnt like that. WE will NEVER EVER AGAIN use a Intuit product again. Also, I will recommend to everyone I know (and a personal opinion at my job if anyone asks me about the product: Costco) that they NOT buy it ever again. This message is a few months after we were declined in our claim. I also suspect that once this is seen, they will remove my post. I however will not be checking. Intuit, you are total jerks. have a lovely day.

[Affordabletaxes2021]

Re-read the question. It asks if you bought  an electric vehicle. Not a vehicle. 

[xmasbaby0]

It sounds like you misinterpreted the question about an electric vehicle or "plug-in" and did not understand the difference between a plug-in and a hybrid.  That was a user error.

ACCURACY GUARANTEE

TurboTax provides do-it-yourself tax software.  TurboTax guarantees the calculations done by its software.   The information entered into that software is data entered by you, the user.   TurboTax cannot and does not check that information against any outside sources, so TT cannot know if you entered your information completely or correctly.   It is up to you to enter all of your information correctly and completely, and to check your tax return before you file it.  If you forget to enter some income, or enter it incorrectly, enter it in the wrong place, etc. then you may end up owing additional tax to the IRS and/or state.  TurboTax does not pay the additional tax you owe.   If TurboTax’s calculations were incorrect, and you owe penalties and/or interest, then TT will pay the penalties and interest.  The tax due is always owed by you, and must be paid by you.

If you need to enter a claim for the accuracy guarantee:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/submit-claim-turb...