Won't Connect to Store to Pay for E-File

Forum|Forum|5 years ago
February 23, 2021
2 replies
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I am trying to e-file my federal and California returns. TurboTax sends me to a screen to complete my purchase. I click the Complete button to be sent to online store to pay the $20. I click it and nothing happens. I close it. Then start over. I click "We can help you there" after the phrase Having trouble with your purchase or internet connection. Nothing happens when I click that either. I'm stuck. Only option is to not e-file (which I don't want to do). Does anyone have any thoughts about how to get around this?

LiamB

Level 2

I am having the same issue, Need to pay state processing fee, directs to turbo store to pay, but freezes and will not go there. I then tried using the deduct from tax return option, which uses a third party and cost additional $60, feel like I am getting scamed.

jmohlcaAuthor

Level 2

I ended up finding the solution. Don’t ask me why it works but it does. Go into your display settings and change from current (probably something like 1920 x 1200) to lower (maybe 1024 x 768 or a little higher). This has something to do with how TT is working with new computers. I got mine in December 2020. Hope this helps.

LiamB

Level 2

Thanks

I found another solution, probably has the same effect. I simple change screen from 125% to 100%

sfriedla1

Level 2

Me too. Last year's version so much better and easier. Last year it got you to the credit card payment screen and was simple. This year, I can't get there. It goes in circles. The navigation and user experience is terrible. You ruined it.