Will Not Except Credit Card Payment

[Wrose3rd]

will not except my credit card payment

[Wrose3rd]

payment for turbotax

[HeatherPLO]

@Wrose3rd

Are you getting an error message?  Are you using TurboTax Online?  If so, try this to see if this clears you to proceed:

• Log completely out of Turbo Tax. 
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies. 
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.  
  • You can also try a different browser as well, or "incognito mode".  

Clear Cache

Delete Cookies

We are unable to assist with specific payment issues here in this public forum. In order to get assistance with payment issues, please click here to contact customer support.

[frustated]

Tried to pay for my second state return,but turbo tax would not accept my credit card.  Spend 2 hours on phone with TT rep. and nobody knows what was the problem.

Frustrated

[CarissaM]

When you try to pay, what is the error that comes up? @frustated