Why is TurboTax asking me to purchase a state to file?

[haleystrass]

I purchased the TurboTax Deluxe 2023 Federal + E-file and State option from Staples, downloaded it, and opened it up today. I was under the assumption that it included 1 state filing for free, and that I would only need to purchase 1 additional state to complete my taxes. I was a resident of both Georgia and Missouri during 2023. However, it required me to purchase both states— was I mistaken in my assumption that I only needed to pay for 1 (and that 1 was already included), or did something go wrong? This is my first time filing completely independently, so I am a bit lost here and would be grateful for some clarification. 

[VolvoGirl]

 In the Desktop program you get one free state PROGRAM download to prepare unlimited state returns. Then each state return (including the first one) is $20 to efile, usually goes up to $25 March 1. Or you can print and mail state for free.  

[haleystrass]

Okay, now I'm even more confused! When I purchased the Georgia download, it was $40, not $20?

[VolvoGirl]

Yes you had to buy the other state program for $40.  Now when you go to efile each state return will be $20 (25 March 1) to efile.  Or you can print and mail state for free.  And don't pick to have the state efile fee deducted from your federal refund!  Then there is an Extra $40 Refund Processing Service charge.  

[haleystrass]

Got it, but it looks like I have to purchase both states for $40 each, $80 total. It didn't give me a prompt to download either state for free, and now when I go in to add Missouri it's asking for another $40.

[VolvoGirl]

Oh that has been happening.  The first state should be free.  You need to call in.

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

[haleystrass]

Got it, I'm on the phone with them now, but because I purchased it through Staples online and received a download code, the TurboTax associate I'm speaking to thinks that I just have to pay for it regardless.