This is the public user forum. We are not part of customer support and do not receive or make phone calls to users of the software. We have no idea why the lines are busy. However, if you are not using a paid version of the software or did not purchase PLUS, then phone support is not available to you. You can post a question here in the user forum and someone will try to help.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**