Unable to purchase and download additional states

[jjdopp]

I am having the exact same problem!

[EbonyA]

Please try the tips provided by @mesquitebean and @crapgame @ryannelson88 above. Let us know if the issue persists @jjdopp .

[williamvbrennancomcastnet]

TurboTax doesn’t work to download a 2nd state. I’ve tried it for the past 3 days with the same result.  This is a turbo Tax problem.  If it doesn’t feted fixed in the next week I’ll be using a different company next year.

[CarissaM]

Please follow the instructions here to ensure your software is up to date. 

If after updating the software you are still unable to purchase a second state, please click here to contact customer support. @williamvbrennanco. 

[Bassmanh]

I did everything everyone mentioned previously regarding scaling, going online, customer support which was useless after an 2 hours.  No one could figure it out.  Put scaling back to normal and did try online link at top and still didn't work.  I noticed it downloaded my middle initial with a period from user information.  I removed the period and voila!  It worked.  So if you have a period anywhere in billing try to remove.  I am now downloaded and ready to finish