Unable to pay for state filing fee

[vivienyao]

I had same problem : I hit the continue nothing happen.

[jeff8581]

I tried deleting browser cash and history with no luck. I tried changing my display to 100% with no luck.

I changed my default browser from edge to chrome. Bingo. All paid and submitted.

[mcgeecpa]

The software is up to date and still will not work.

[AkinaLO]

Have you tried lowering your screen resolution? Some people within this thread reported that it worked for them. If you need assistance, please contact customer support.

What is the TurboTax phone number? - Intuit     

[mcgeecpa]

Yes, raised, lowered etc. spent over 4 hours with TT on phone and no resolution except to pay via phone then get a code to enter into a form. Yet the field to enter doesn’t allow me to enter. Then the solution change display to 125, back to TT, can now see, change screen to 100% then back to TT, press continue, even though you can not see it do anything, then back to display to 125%, back to TT, next screen appears, still no entry, but behind scene it is taking it. So for each field, go back and forth to screen display at 100 and 125, to be able to see what the invisible typing is putting on the form.

the programmers need to fix this to work with Windows 10. I bought a new laptop in December because TT no longer would work on my older Windows 7. Never had ANY issues with Windows 7.

[apricot855]

I tried lowering resolution and making font smaller.  It did not work for me.  Turbo Tax support could not help.  They said I must have purchased counterfeit product because I purchased the program from an authorized seller on eBay.  The CD was sealed and licensed.  The problem is well documented in TT community.  They should fix their software.  I ended up filing by mail - for about $5 for copy/and stamps, so TT saved me $20.  I will mail in the future too.  Shame on TT for refusing to recognize the problem. 

[apricot855]

Updating the CD software did not work for me.  By phone, TT support refused to recognize that their software was deficient. 

[apricot855]

I spent a several hours trying to log out and reload.  It didn't make a difference.  TT software has a bug. 

[apricot855]

I tried lowering resolution and it did not work.  I tried changing font size.  I tried updating, logging out and in - many times over 10 days.  TT has an error in its software.   I filed by mail - much less expensive. 

[apricot855]

Intuit Support denied it was a problem at all.  They actually claimed I may have a counterfeit product even thought I purchased from an authorized seller on eBay.  My CD was in a sealed box and I had to use the license code to activate. Another corporate rip off, but they lost the $25 filing fee they could have received.  I and another friend of mine filed by mail, so that's $50 they lost. 

[jwrudge]

doesn't work. I am using TurboTax 2022 home/business. 

[jwrudge]

Doesn't work.

[HeatherPLO]

You are commenting on an older thread that may have outdated information.  Please post what you need assistance with here in the thread and we will be happy to help.  If you are receiving any error messages or blank screens, please note that as well.  

[Tazz3L]

I'm having a similar problem.  In TT 2022, I cannot type in the boxes to login to pay the fee for online state submission. If I choose the other option to call an agent and pay, I cannot type in the confirmation code. The cursor is blinking there but I cannot type anything.  I have tried messing with my screen resolution settings but it did not seem to work. 

Any suggestions or help?