TurboTax Business 2022 cannot auto populate North Carolina tax return

[intservo]

For the last two years, my TurboTax Business desktop 2021/2022 both have the same problem.  The Fed tax is done.  But the NC state tax has nothing populated.  As such, if I print NC return, it only shows basic franchise tax without any income.   

I tried to manually enter some values in the "form" option.  But it only allows me to enter limited numbers and the total taxable income is still not populated.

I tried to call Turbotax support line.  But it basically circulates around and ended up hanging up my call.  What a shame.  Not able to get any live person to help on this bug.

The California state return also does not allow me to put schedule R in for appropriated state return, making it useless too.

Anyone knows anyway to get a live person either help workaround the bug or get this fixed?

[Anonymous_]

You simply need to keep trying to get an agent from Support.

How do I contact TurboTax? (intuit.com)

Also, it might help if you sent your tax file to an agent (from the Online menu at the top of the screen, select Send Tax File to Agent).