TT Delux efile for OR state not working due to update message

[doramie]

I called a support ticket into the help desk and was told the reason my files would not efile was due to the fact I was not using Windows 10.  I am running Windows 8.1, which is a supported OS per the CD package.

I downloaded the manual update file for TTD windows,w_perrelsuperpatch_ttax_[phone number removed].exe.

Closed TTD, ran the update, refiled without issue.

Good luck.

[barnicle80]

I'm trying to e-file my federal and MA state return, but I keep getting the message to check updates. That is obviously not working. Two weeks ago the was a message in the top right corner of the page stating that the form is not ready to e-file. Why is this message not there?  That would help out a lot of people. It's common sense.

[kcbrown]

I've done almost everything suggested above except uninstalling previous versions of TurboTax. 

what is most interesting to me is that I filed my own returns Michigan and Federal WITHOUT any issues.  This problem is with my roommate's returns.  We done this every year with out problems. 

[kcbrown]

Did this.  Did not help.

[StoutYeoman]

Ran into the same problem. However, I was able to file at least the federal return. Just go back to the first step of "File" and select "Do not transmit" for your state; continue the process to file federal return. Of course, we will have to remember to check for state updates periodically over the next few weeks and transmit the state return then.

And I agree with you - Intuit could have done a MUCH better job of supporting this apparently very prevalent use case.

[kcbrown]

Thanks for the suggestion.  Will review the return one more time this evening and try to submit again.

[KH246]

I had the same problem. Try Efile state then program said needed to update.  After update, still no success.  This hyper-link solved my problem:  https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product ke...

Had to completely delete TT program, reinstall, done!

[margaretmary004]

02/24/2020

As of today cannot submit Illinois tax return electronically using TurboTax.

After hours of trying to figure out the error message of needing to install an update I tried just about every fix suggested online.  None worked.  I was finally able to file Federal okay when it was suggested that it was the State return that was the issue.  I'm in Illinois .  I also paid the $19.99 to submit electronically.  

Does anyone know when the updates will be ready?  Seems a little late in the game for this to be an issue??  Or should I go ahead and file my state by mail.  How do you go about getting a refund??

Turbo Tax you really let me down this year.

[KarenJ2]

If you do need to mail your state return, please see the following link for product refunds

 TurboTax Support Contact Us Page – Get Help from TurboTax

[gcpeevy]

It doesn't find 2019 Home and Business

[mesquitebean]

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@ gcpeevy wrote:

It doesn't find 2019 Home and Business

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What does that mean???   What is "it?"