State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

[melhamturk]

Hi. I am trying to complete state taxes using TuboTax Home and Business 2024 and am stuck in the endless loop. I am extremely frustrated and would love to know how to proceed here. See my troubleshooting below and please do not advise basic steps like reinstalling software as that does not work. Please read my actual troubleshooting and propose a new solution.

1. The EXACT same issue was reported last year with NO fix. It was suggested the issue may be due to the state forms not being ready. However, I already looked at the link where AZ forms are reported and all are READY!  - https://ttlc.intuit.com/community/taxes/discussion/turbotax-[product key removed]-not-loa[product ke...
2. The TTCleanStates.exe fix provided in this article does successfully run and say the states were removed. However when relaunching TT app on desktop, the loop issue persists. Additionally, clearing cache, uninstalling software, rebooting PC, reinstalling does not work. -
3. See similar issues reported in 2024, again with no resolution- https://ttlc.intuit.com/community/state-taxes/discussion/state-install-e-file-update-loop-state-not-...
4. I even ran the SUPER PATCH to fix this and that ALSO DID NOT WORK! - w_perrelsuperpatchIS_ttax_2024 - https://ttlc.intuit.com/community/taxes/discussion/re-tt-2024-on-windows-10-not-updating/01/3403547/...

THIS IS EXTREMELY FRUSTRATING TRYING TO TROUBLESHOOT YOUR SOFTWARE FOR HOURS ON END. PLEASE PROVIDE A FIX!

-signed very disappointed and frustrated customer

[CatinaT1]

Try this:  State install/e-file update loop: State not installed after installation or TurboTax needs to update...

[melhamturk]

Hi Catina,

I have tried to run the CleanStatesTools already and it does not work and remove the state from the program, even when I close it, reopen it, etc.

I have read somewhere I need to file federal first before I can do state. Is this true?

[CatinaT1]

Yes, that is true. States are processed through the Federal.

[melhamturk]

OK. I never had that be an issue in the past when I used TT online. This is my first year using the desktop software so maybe that is why it's different? I will try to submit federal and see if the issue persists with State and follow back up here. Thank you.

[Beachbum17]

I hear you.  Same darn issue two years in a row.  I can't even get to the payment tab to enter my address.

Is anyone else having an issue where you can't download various state returns within TT Business 2024?  I can't download KY or PA Partnership.  If you check the availability page ie-file s not showing (paper form is), but why can't Intuit provide a message they are not ready and/or an ETA.  All I get is 

"Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit."

This has been going on for weeks.  I called support and they don't know.  This is the second year in a row of this issue.  Frustrating as heck after using TT for 30 years.

[melhamturk]

I totally feel you with the frustration! I feel the same and have not made any progress. UGH! I was able to "download" the AZ state return, but it will NOT let me proceed. It keeps wanting me to "update" then says "software is up to date" and then keeps looping and will not launch. And I did file my federal return today and STILL no luck. IDK what to do with my state return as I cannot access it. I have been dreading calling support but I guess I have no choice at this point. UGH! OVER TT!!!!

[melhamturk]

I filed my federal return and STILL am not able to proceed with state :( Not sure what to do at this point as I still need to file state return but software will not let me proceed or get past the loop. UGH! What now?

[CatinaT1]

Have you tried this:  State install/e-file update loop: State not installed after installation or TurboTax needs to update...

[melhamturk]

Yes I have tried this and still not working.

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[melhamturk · Accepted solution]

Here is my solution that I finally found on my own:

1. I did not have administrator rights on my original PC to uninstall and reinstall TurboTax.
2. For this reason, I had to dust off an old college laptop from 2010 era and wait for it to painfully load and install TurboTax (couldn't even connect to WiFi, had to connect via ethernet)
3. After 4 hours, I was able to get TurboTax to load and reinstall state for AZ AND IT WORKED!!!!
4. So I imagine uninstalling and reinstalling TurboTax software may be the only fix for this.

One final piece of fun 🙂 Imagine my frustration when I finally get to the end and see I have to PAY $25 TO E-FILE!!! ONLY FILE BY MAIL FOR STATE IS FREE WHEN YOU PURCHASE THE SOFTWARE. E-FILE HAS AN EXTRA CHARGE.... FFS. Good-bye TurboTax! It's been a fun decade but think its time we go our separate ways. It's not me, it's YOU.