state filing

[swbass8083]

I have tried multiple times in the past week to purchase the colorado state software so I can finish my taxes, I have used multiple credit cards that I know are fine, and it keeps telling there is a problem and will not let me continue.   Please advise on what my options may be or if this is something you are working on fixing. 

[MelindaS1]

If you purchased your copy of TurboTax from a 3rd party seller, you may not have a compatible software download with TurboTax states. To check if your copy is valid, and appears as a purchase in your Intuit account, follow these steps:

1. Go to accounts-tax.intuit.com and log in with your email / credentials that you use for TurboTax
2. Check the box for stay logged in
3. Select Products & Billing > TurboTax > Licenses & Download
4. You should see TurboTax 2025 listed

Note: the authorized software vendor list. 

If your copy is not valid, you'll need to request a refund from the seller, and make your purchase from a vendor on the list. Then the state software issue will resolve itself. 

Is there another, more specific error message that you're seeing?