What number did you call? I am having the same problem.
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Troubleshooting steps for downloading software
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Exactly the same problem. Customer Service was useless. Only suggestion was to change the download folder and reinstall - my fifth time btw. Still nothing for the NJ State download. Long time TT user and have never had issues before this year. The whole program is completely unstable this year and crashed throughout the federal portion as well. Finally got through that and State is not accessible.
Intuit - you need to fix this problem!!
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