Tax Year Prior to 2020: What is form 540and why do I have to wait for it

[kuuipo_tina]

I was on the phone for three hours with Turbo Tax , which led to no resolution on how to fix this problem. Feel free to read my case notes... case number: (which TurboTax won’t let me post here) (another lame issue)

If you find out how to get the State taxes to efile, please reach out to me. I’m going to try again tomorrow to see if we can get the the bottom of it. Form 540 screwed it all up when filing federal and state together. Federal was accepted, however State had to wait due to form 540 not being ready for release. Now that the form is ready, trying to submit state, and continue to receive an error message... This has been awful... stressful and extremely time consuming. 

[marebear1997]

My issue is that I cannot file my state taxes. My federal was accepted and I received that very easily. However when I try and file for my state, it’s always the same.
First I was told to wait for the 540 form and I would be notified when that would happen. I received an email from TurboTax on January 31st saying it’s ready. I went to finish filing but it would not let me. 
I have been continuously trying to submit my state taxes and it always the same issue:

“we're sorry, there was a problem while processing your return. please retry to verify your return was sent.” 
I have checked and rechecked all my information to see if that’s the problem. I even had other people recheck my information but still the same issue. If it’s really just California being slow I wish it would make that more clear because this is frustrating and confusing. 

[MaryK4]

The problem with the California state tax return may be with the other schedules and form that are retired.  Please be patient and know that TurboTax will file as soon as they can.  See State forms availability table for TurboTax indivi ...

[kwilsuzn]

Has this been resolved yet?? I am still not able to file my CA state tax. My fed was excepted last month.

[DaveF1006]

According to this link, there are a number of California forms that are unsupported for efile but you are able to print. i would suggest you print your return and mail it in.

[kwilsuzn]

I tried to print it and came up with an error:

says this:

You're ready to download and print your official tax paperwork. Personalized instructions and address info will print along with your:

• 2019 California returns

then there is a link to download and error is: (opens a new turbotax window)

I have tried to clear cookies and browser data.. also tried on a different computer and still same error!!

[TerukoL]

Please check the updated link, How do I get the latest update for my downloaded State program? to see if it helps with your problem.

Also, try turning off your virus protection and then turn it back on after your return saves. Please click here for the TurboTax Help link on how to disable virus protection. https://ttlc.intuit.com/community/installing/help/how-to-disable-your-virus-protection-software/00/2...

[kwilsuzn]

I am using the website. I don't have Turbotax downloaded on my computer. I have called into support a few time with over 4 hours and still having the same issue. The website is broken? I ca NOT able to see the PDF? 

[ThomasM125]

Form 540 is the California resident income tax return.

[DcBrucelee]

Today is 2-20 yet the form still not available with TurboTax. Why it taking that long?

[DcBrucelee]

I do. As of 2-21-20, it still said CA 540 still not available. Have you? 

[DoninGA]

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@DcBrucelee wrote:

I do. As of 2-21-20, it still said CA 540 still not available. Have you? 

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Which TurboTax program are you using, Online or Desktop software?

The California Form 540, California Resident Income Tax Return is available

https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_ca_online_individual.html

[DcBrucelee]

Thanks. I am using Turbotax premier software. I purchased Deluxe version in January but it did not work as the State kept going to the loop said the software has been updated. Now with Premier with the CA 540 form still saying not available in Turbotax. I have never ever have any issue with this software in the past 10 years until now!

[DoninGA]

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@DcBrucelee wrote:

Thanks. I am using Turbotax premier software. I purchased Deluxe version in January but it did not work as the State kept going to the loop said the software has been updated. Now with Premier with the CA 540 form still saying not available in Turbotax. I have never ever have any issue with this software in the past 10 years until now!

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Make sure that you software is up to date.  See this TurboTax support FAQ - https://ttlc.intuit.com/community/updating/help/verify-turbotax-for-windows-basic-deluxe-premier-or-...

If your software is at the latest release -

Try downloading the state program again from your download account, if available - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

If there is not a state installation file in your download account, then contact TurboTax support and they can push the state program to your account.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Make sure that you edit the product on the contact website to what you are currently using on your PC

[DcBrucelee]

Thank you for your help. I click on the version tab under about Turbotax premier 2019 and version tab, all version are blank!?