Upgrade to Premier

[ragekjh]

Hi,
I initially purchased TurboTax Deluxe Federal, and then upgraded to Premier.
However, I am now being prompted to purchase a State return, even though I understand that one State return is included with the Premier version.
Can you please help me resolve this?

Thank you.

[SharonD007]

You receive one free state with TurboTax Premier Desktop.

 TurboTax Desktop Premium

TurboTax Desktop Premier 2024

If you're using TurboTax Premium Online 2024, the state filing is additional.

TurboTax Online Premium 2024 

TurboTax Online Premium 2024

[VolvoGirl]

Are you using the Online version or did you but the Desktop program that you download, install and activate with the 16 digit License Code?   If you are using the Desktop program why did you upgrade to Premier?  All the Desktop programs have the same forms so you could have stayed on Deluxe.  And Deluxe and higher come  with one free state PROGRAM download.  Then each state return (including the first one) is $25 to efile or you can print and mail state for free.    Although some stores sell Deluxe without a state for states that don't have a state income tax.  Where did you buy it?  You might just need to update the program and reboot your computer.  Go up to Online-Check for Updates

In the Online version it is called Premium (not Premier but similar name).    How much are you being charged for state?  

[ragekjh]

I recently upgraded from TurboTax Deluxe to Premier within the desktop program. I was under the impression that Premier includes one free state return, but I’m still being prompted to pay $45 for the New York state return.

Could you please clarify whether this is expected for the desktop version, even after upgrading? If so, is there any way to have the state return included without additional charge?

[ragekjh]

I resolved the issue by downloading the Apple MacBook version and reinstalling the program.