State tax return will not start. Have cleared cookies/cache - still won't start. VERY FRUSTRATED!!!

[AmyC]

This is a known issue with a workaround. Here is the article from Turbo Tax Help.

State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your state return

Resolution

:

1. Download the TTStateCleanup.zip file and save it to your Desktop or other easy-to-find location.

1. Double click to open the zip folder
2. Extract the contents of the folder to your desktop and open the extracted folder.
3. Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator.
4. Select your version  (Personal or Business)
5. select your state from the drop-down menu and choose Remove (if you're having problems with multiple states, choose  Remove all States).
6. Once the tool finishes doing its thing, close it and reopen TurboTax.
7. Follow the prompts to update TurboTax at the prompt – it should start downloading your state.
8. If not, click the State Taxes tab and download it from there.
9. If the fix-it fails, do this instead:
10. Uninstall TurboTax.
11. Double-click the CD or download file to start the reinstallation process with the following steps:
12. Click Next on the Welcome Screen.
13. Click I Agree on the License Agreement.
14. On the next screen, where you see the install location, select Browse and change it to the location where TurboTax was originally installed. Normally, it's something like C:\Program Files (x86)\TurboTax\Deluxe 20XX.
15. Click Install after changing the location.
16. Reopen TurboTax after installation and proceed to your state taxes.

If the above steps do not resolve the issue you're experiencing in TurboTax Please use the article below to restart your computer into Selective Startup and run the tool again.  

Related Information:

• Start Windows in Selective Startup Mode
• State Loop indicates TurboTax Business is up to date after updating but won't allow you to start