Hello everyone! i have completed everything and typed in all of my tax info. I am LITERALLY on the last section where it asks you to finalize and review. This is LITERALLY the last box and final of everything where it asks you to complete 3 options. The first is to “review your order”, then a tab that says “Your refund info”, and finally the last one is to “Sign and file your return”. THIS IS LITERALLY THE LAST SECTION OF IT ALL and a checkpoint/rundown to make sure all your info is complete before you hit that submit button. HOWEVER, for some stupid reason, EVERY SINGLE TIME i try to click the first option of “review your order”, it keeps taking me to another screen that says, “ Oops! It looks like we hit a snag, let’s gets you back to your taxes. Make sure Your internet is connected, and then come back and try again in a few minutes.” My internet is not the issue! I am literally able to log out and back in MULTPLE TIMES, and i am also able to literally click on any other part of the site completely fine with no issue. i can update any info i want and move around the page just fine. it’s literally when i’m on the last section before it allows me to submit my form, THIS SCREEN KEEPS POPPING UP. It will NOT let me move past this screen. I have tried changing browsers, I have tried using a 3 DIFFERENT computers in my house. i have even tried running to a friend house to use their wifi and computer. NONE OF THAT helped at all. IT literally will not let me submit my tax at all, and it keeps giving me the same screen that my internet is the issue, and “to wait a few min”. what the f is this?!?!?, am i the only one experiencing this? why won’t it let me submit my tax? the only issue that is popping up is that it says my internet isn’t working. MY INTERNET IS WORKING, and i also have tried a friends internet too. this screen only pops up right before the “submit and file your tax page”. on any other pages, everything works fine. i can check and click on any tabs i want to, it is only the FINAL ONE that this error keeps popping up. what gives ?
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You’re going to make me literally cry. have you not read what i’ve said. i have been up since 3 am (6 hours now) trying to do this. i already said i have tried multiple times to log in and out, i have used 3 diff computers at home, and i have also went to a friend house. all times i have recieve the same message, that “my internet is not working” . i did what you said and just cleared cookies and history too. same results...
What is your operating system, by chance?
IPhone 6s. android(don known what kind, it’s a samsung i believe. a Asus laptop, mac book and a desk computer. idk what kind the computer is though it look old
Some of the older operating systems have struggled with this year's software. In this public forum we are not well equipped to diagnose the issue. Please call in this experience to our phone customer support service by using the instructions in the following link: How do I contact TurboTax? Insist on speaking with someone from tech support.
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