Ny it-196 update

[bobbogan5427]

Using online software - error on NY IT-196 - saying i need to update and cannot file the NYS return

[TiffanyL]

This is currently being investigated. I would suggest checking back later in the week for an update.

@bobbogan5427

[JLD994]

Having same issue.  Says I need to update, but update indicates I'm "up to date".  Can't proceed to file until fixed

[tanteveevee]

Having same issue.  Endless loop.

[CarissaM]

Thank you for reporting this issue to us. We are currently working on this issue and will post more as information becomes available. 

We apologize for any inconvenience the delay may cause. 

[tjedan96tax]

When will this get fixed??? This is unacceptable. Can I get a refund since your program doesn't work? 

[dreeder32]

Same here -- also my CA filing is hung up with same issues. Both NY and CA forms involve mortgage interest adjustments THAT I AM NOT MAKING!!!!

[CarissaM]

When the issue is fixed we will provide more information. We are currently looking into the issue. 

[lisag08]

When will this be fixed?  We are simply asking for an ETA.  I've been checking for over a week and it's a complete waste of my time.  It's unacceptable that you don't allow someone to file for NYS after paying for e-file.   Create a warning message when someone tries to pay to e-file NYS taxes rather than taking money for something you cannot do!

[tjedan96tax]

Maybe you should concentrate your funds on providing a working program instead of advertising your product during Olympics. 

[JLD994]

I've been using Turbo Tax pretty much since it came out.  It seems to me this is no small issue and a more detailed explanation of what is going on is owed to your users.  I'm really starting to reconsider if I will continue using this product if some satisfactory answers aren't provided soon

[bretts09]

having same issue