Kentucky State Tax Error

[Vaf42461]

02/06/2022. 10:36a.m. NOT FIXED

[marissa-ky]

EXACTLY. Wish they would just fix the bug already. Tax time is NOT the time for this mess. 🤦🏼‍♀️

[marissa-ky]

That’s an update at least. Turbo Tax isn’t posting or telling us anything. We are having to keep each other updated. So wrong. It’s their responsibility. Thank you for the update. 

[marissa-ky]

Thank you for the update. Yeah right they are “fixing it”. It’s been DAYS if not longer before we all discovered it. They probably have a huge tech support team in place and it’s taking them this long? So frustrating. 

[mds041703]

02/06/2022 @1206 EST, not fixed.

[MJ1906]

Same error as everyone else in KY.  Connected with live agent and ultimately was given the option to efile Federal and mail state.  No problem with that.  I do have a problem with paying full price for the state return that is not working.  I will be calling as well and hope that others do.

[ky_ibleedblue]

hello from kentucky

same issue  would love to know if someone was able to reach a person to report the issue

they seem slow to respond  even just knowing they are looking into it or fixing it would be helpful

marianne

[ky_ibleedblue]

an expert from turbo answered

they are aware and working on it  

scroll down and there is a link to be notified when resolved

[Wfl1]

Literally having the same

Exact issue and it also seems like even if I continue it doesn’t want to do a direct deposit to my bank like the federal tax but instead gives the option of using credit karma checking or mailing the check.  So annoying was really hoping to file this weekend.  Really hope it gets figured out. 

[Brent711]

Same problem.  Hope Intuit / Turbotax get this error fixed soon.

[Brent711]

The link to the other post says it is Solved at the top, but it is definitely not solved.

[mds041703]

02/06/2022 @1446 EST, not fixed.

[dg99]

Same issue 02/06 14:30.  Chatted with Intuit support and she said to mail the printed Kentucky tax forms.  Going to what a while to see if the error clears and I'm able to submit electronically. 

[deathnwhite]

How long does it take to fix this error? It's been several days already.

[JamesMontgomery]

I'm having the same issue as well. I chatted with a Live agent and was advised to try again on 2/11/2022 as it should be fixed by then. 

But really this should be a simple True/false check in the code on whether you have dependents or not.  I'm surprised this issue wasn't fixed within hours of it being reported. A bit disappointed that such a glaring issue made it through. I've always used Turbo Tax, but may have to switch to a different company to file taxes in the future