Kentucky State Tax Error

Forum|Forum|4 years ago
February 3, 2022
154 replies
0 views

When doing the review to e file an error popped up? It said I had an error of a missing EIN or SSN for the dependent care credit and was not eligible to e file. However, I did not claim this credit and it never offered me an option to correct it. I have been through everything multiple times now and can't find it anywhere. What can I do so I can e file this return?

Show previous replies

Bpalmer622

Level 2

Same issue, I reached out to them by phone. And after 20 minutes the Lady told me that is the E-File option was not there then she guesses I will have to file by Mail. Glad to see I'm not the only one having the issue. Here is the phone number I called. Maybe if some of you call and report the issue they will fix it.

1 8 8 8 - 7 7 7 - 3 0 6 6

Frametastic

Level 2

Speaking with them now and will share what I'm told once the specialist reviews my case.

Ma96

Level 2

I also have this same issue

kyant

Level 2

Same problem here. States that I don't have a SSN or EIC for dependent care providers but I did not claim any dependent care expenses.

DemiW

Level 4

@kyant

No worries, TurboTax is fixing the issue. Be sure to sign up to receive an email update:

https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electronic-filing/00/2443350

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Rachalog4117

Level 2

Same issue here, spoke with a tax expert and they was confused as I was then got disconnected. Hopefully can be fixed soon

mnlv

Level 2

Same issue as well, lots of us are experiencing this. Probably they will not fix it in time for most of us.

djm1267

Level 2

Same issue here. Says I cannot e-file due to missing SSN for dependent care provider, which is $0 on federal return.

Does TurboTax monitor these chatrooms for errors they have created?

Hope the state has a lot of auditors on hand if every Kentucky TurboTax user has to mail their returns in.

jenlaf

Level 2

Same issue. I talked with a support specialist. They did not have an answer and transferred me to a live tax advisor, but an automated line picked up and required me to pay an additional $99 (plus state fees) for the consult. Wasn't willing to do that because I think this is TurboTax's error, so I'm hoping they will log the issue and fix it.

KYStateFilingIssue

Level 2

I am receiving the same message. I have deleted and filled out my whole return twice now, Hoping TurboTax resolves this issue or I will use a different service.

Cronsire

Level 2

Same here. I sent email , and got a generic response about upgrading for live chat.

lov_802002

Level 2

I talked to a live specialist last night and they stated its a glitch on their end and it hopefully should be fixed today.

RobDunk

Level 2

I am having the same issue. I found a post from an 'expert' who stated they are aware and working on a resolution. I just signed up for updates as they occur. I will delay my e-filing until they resolve.