Endless loop while trying to download state

[gilpnh]

This helped so much, Thank You!

[krh61]

Steps 1-7 worked for me. A patch was added to the program file. This also meant that I had to start a new file and reenter all my entries. Time consuming but no problems at all this time around. 

[lesamclain]

how to fix the endless loop when downloading state taxes

[AkinaLO]

This issue does have a workaround available. Please preview the article below.

 TurboTax Help Article

[Strawbblondie]

Thanks!  First fix worked!

[Jenn Goen]

I have been trying for over a week to get this fixed.  I've completed every step outlined and even tried it on all on another computer and still cannot escape the loop.  PLEASE HELP!!!

[gilpnh]

For what it is worth, I had to file my federal and it be accepted.

i then had to completely uninstall turbo tax from my PC, reload/install.

do the updates. At that time the state update worked an I could proceed.

[wraphd]

The zip file thing worked for me.

[KTM250xcf]

Having the same issue and none of the recommended actions work.  What's my next step?  Is Turbo Tax working on an all inclusive solution?

[inca28658]

If it is a known issue, what is the resolution for the 2020 tax return??

I just completed filing both federal and state and can not download at the state return.

[NashayLO]

Is this your free state or a paid state download? If its paid, you can go to Access My Downloads and download your state return from the TurboTax website. 

If this is a free state, call TurboTax for a free state download to download from the TurboTax website, What is the TurboTax phone number?

[doncor799]

Did you ever get this fixed? and if so what was the solution?

[EbonyA]

Please note that the last post in this thread is a year old. However, the fix that was previously provided  can be found here. Feel free to let us know if it works for you @doncor799.

[Exxec]

The state cleanup program didn't work for me. What worked was installing under a new user profile or VM profile.

[doncor799]

Did not work. Tried all the fixes that has been put on the question, nothing has worked. Any other suggestions?