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Level 4

Question

Anyone else’s CA state return get rejected due to charitable contributions?

Forum|Forum|4 years ago
February 16, 2022
34 replies
3 views

Per the email it says my state return was rejected due to:

What happened

CA_CharitableContributions_Hold - Your tax return was rejected due to an issue with California Charitable Contributions

I went back through my state return and it all looked fine to me. I’m guessing there is some glitch in the system because it says to come back the 17th or after and go through your state return and fix any prompts. Anyone else having this same issue?

TurboTax Premier Online

dean giest

Level 2

Yes I got this message : CA Charitable Contributions Hold - Your tax return was rejected due to an issue with California Charitable Contributions.

Went through the entire Fed and State process and did not find anything related to the charitable contributions issue. Clearly I need support since I did not include any charitable contributions in the Fed or State filings because it did not make any difference to the amount of tax.

jme02100Author

Level 4

I spoke with support on the phone and shared my screen with her and she said it was most likely something they need to update so to try and refile according to the instructions below she tried to blame me for the issue and took absolutely no ownership for the problem with their software. In my opinion it has to be a system error with their software as it has a future date to refile the CA state taxes when you go to fix my return it says:

Description of error:

Your tax return was rejected due to an issue with California Charitable Contributions.

What needs to be done:

ACTION NEEDED: Important Information About Your California Tax Return Your California tax return wasn't e-filed because of an issue in the return. But hang on, we're here to help you fix what went wrong and get the return filed. What do I do now? If you're using a CD or downloaded version of TurboTax: -On or after February 17th, update TurboTax (visit our Support Site if you need help updating) -Go back through your California return from the beginning -Make any corrections if prompted -E-file your return (you won't be charged for e-filing) If you're using the online version: -On or after February 17th, log into your TurboTax Online account -Go back through your California return from the beginning -Make any corrections if prompted -E-file your return (you won't be charged) We apologize for any inconvenience. Thank you for using TurboTax!

Pretty terrible considering they continually make me pay for the deluxe or premier software only to have glitches like this. If this doesn't get resolved by just resubmitting after tomorrow I'll be e-mailing a lot of their people with my dismay. Also getting to an option to a live person on the phone takes a good 15 minutes because their automated system is absolutely terrible.

Mathpiggy

Level 2

Interesting, so I went in and did what you did, but it only refiled my state. Did your fed get refiled?

carief

ok, after reading what the other poster (@jme02100 ) did. I redid my Fed Tax from step one and found that CAREs ACT donation of $600. I just completely removed any amount. There's no other donations mentioned in my taxes anywhere. I just refiled again, so hopefully it gets accepted.

My Fed Tax was accepted within hours of submission, so it was not resubmitted again with CA tax.

I did some research and found out that CA does not allow any donations beyond $250 this year without documentation. Although Fed Tax allows up to $600, it's safer to remove any amount for purpose of CA filing. Fingers crossed for this submission.

dive girl

Level 2

Hi:

I am having the same problem... my CA state return has been rejected twice and each time I received an e-mail with this message:

CA_CharitableContributions_Hold - Your tax return was rejected due to an issue with California Charitable Contributions.

I have checked and re-checked my return, and everything is accurate. Turbo Tax needs to fix this issue.

MC2022

Level 2

TurboTax is working to fix the issue. 24-48 Hours hoping! Fingers crossed

jme02100Author

Level 4

@MC2022 Lol they said this a week ago when mine bounced and said would be fixed by the 17th, so take what they tell you with a grain of salt. None of their tax “experts” had any clue how to fix this nor did they take any ownership of the problem when I called either. The tax “expert” was bamboozled while I screen shared with her. Then I figured out a work around that seems to work.

HEY TURBOTAX instead of allowing people to file taxes knowing their going to get rejected because of a software error how about sending out a notification, an e-mail, anything besides continue to let people file knowing they are going to just get kicked right back.

Jkastrow

Level 2

I shared my screen with an expert and he had no idea what was wrong. He sent me a follow up email telling me to delete the state return and do it all over again. As others have mentioned about changing the donation on Federal Return, that seems to be the issue. Other forums have mentioned the same, the issue is on the federal side. I’ll try this and see if I have any luck.

Jackie2023

Level 2

Yes, twice now. I went thru the 'lets fix my taxes' or something close to that option. That was last night on 02/16/22. This morning 02/17/22 (obviously lol) another text alert that California rejected my return and yes for the same reason:

[California return rejectionReject Code CA_CharitableContrib].

I'm going to try now again to fix the error. I donated over $300. to charities, we'll over. If I'm not mistaken, the max amount eligible to actually claim is $300. for donation amount. I do not need the tax break so I am hoping to just delete that entry to get it moving.

samanthahausler

Level 2

I had the EXACT same error but I reside in KY. My federal taxes were accepted the same day, within a few hours, but my state has rejected twice now! I think it is a system issue with TurboTax which considering what I pay shouldn't be happening.

bmfair

Level 2

Same issue as everyone above.

jme02100Author

Level 4

For all those experiencing this issue I recommend trying the above to fix the state return. Go back zero out your fed charitable contributions (even if it’s been accepted and approved already this doesn’t matter) then delete your state return and hit start over and it should go through as long as you $0’ed out the question asking how much you donated towards charity on your fed return.

Mathpiggy

Level 2

Anyone got their CA tax accepted?

I resubmitted again yesterday (2/17), so far, nothing. Excepting it to get rejected too.

I took the Standard Deduction, so I didn't input anything for charitable donations. However, when I checked on Fed Tax printout, it shows $600 under "Standardized Deduction", line 12b. I don't even know how to take it out. I went through my Fed Tax too, did not have a place for me to input the charitable donation, hence, I couldn't adjust that.

This is frustrating.

Davena

Level 2

Yes! Mines keep saying that. I called and talked to an agent yesterday, he said there was a software error with CA and should refile after the 17 today is the 18th I refiled but it’s still getting rejected so I’m not sure what’s going on .

CHERCA2001

Level 2

yes, same here. I received a rejection again today after lowering it yesterday. Today I just deleted the whole amount being it was only a $20 difference.

Jasminec

Level 2

Yes! Mine has the same issue and has been rejected 4 times! I’m so annoyed

mpandyausa

Level 2

My State tax rejected three time due to ca charitable contribution. I checked everything find nothing .

Mathpiggy

Level 2

@mpandyausa

you have to go through your Fed Tax to remove the amount under charitable donation. There's nothing under CA tax you can change. see my earlier posts.