Personal Worksheet

[Kbelle0115]

 What can I do about the social security number needing to be changed on my mothers tax info before being aloud to file, it’s saying that her SS number should match that if the personal worksheet but it’s HER. She’s filing single head of household and has for years but this account is her second account, I’ve had to do the same and never had this problem when I filed mine just recently. What can we do? 

[AmyC]

The social security number on file must match the name and birthdate to file. Review all 3 entries looking for a mistake.