Payment of State Tax to the Virginia Department of Taxation

[hfthoffman3]

I completed my state tax return in March 2023.  Before I submitted my return the TurboTax program instructed me that I must pay my tax bill ($4044) via a credit card.  I duly provide the credit card number to TT and submitted my 2022 tax return.  It has now been 2 months since I submitted my return and my credit card still hasn't been debited.  When I called the Virginia Department of Taxation this morning, the agent I spoke to said that the Department had not received any payment from me and that I would now be assessed a late penalty.  First, I want to know why Turbo Tax did not forward my payment info and what I can do about that.  Second, if I am required to pay a tax penalty for late payment, I believe TurboTax should pay that late fee on my behalf.  I did what the program instructed me to do in a timely manner, well before the tax deadline.

[DoninGA]

Paying by credit card for Virginia state taxes owed cannot be submitted through TurboTax.  You would have been instructed to got to the Virginia website to pay by credit card.  Only the TurboTax account fees and federal taxes owed can be paid using a credit card within the TurboTax program.

Did you use the Virginia website to pay with your card? - https://www.tax.virginia.gov/credit-card-payments

[DoninGA]

[redgatortt]

THANK YOU VERY MUCH. The silence was deafening and I have been checking every day for some information someplace. I've never tried the pay-through-app process before and was also confused by the message on the payment dialog. It looks like you posted the on-line dialog - I have not found a way to get back to the "pay taxes" dialog in the desktop version, so I couldn't confirm that there were additional steps necessary.

The "Electronic Filing Instructions" are contradictory (always check your tenses when writing - pay vs paid here):

Balance | You've chosen to pay for your state balance due of $XXXX.XX by
Due/    | credit card. Double-check your credit card statement to make sure
Refund  | your payment was received by Virginia. This will help you avoid any
        | possible interest and/or penalties. And since you paid by credit
        | card, you don't need to mail a payment to the state.

How to Pay     | Make your payment by visiting
Electronically | https://www.tax.virginia.gov/individual-income-tax-payment-options.