I am trying to e-file a state return, but when I try to pay with a credit card, I can't get past the first screen that asks for my billing address.
You'll need to sign in or create an account to connect with an expert.
Does your credit card address match what address is on your return? To use a credit card the billing address has to match the address on your return.
Does your credit card address match what address is on your return? To use a credit card the billing address has to match the address on your return.
The window is too large for the screen and the "continue" button is at the bottom of the window and moved off the screen and you can't hit "continue".
A trick that often works is to minimize the screen a little. Hold down the control button (ctrl) while hitting the minus key ( - ) (just above the P). Do that a few times and you should be able to see the bottom of the screen.
Please give feedback. If this helps click “Thumb” or “Best Answer” if it’s a solution.
That worked! Thank you!
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
Robertcummings4224
New Member
jackkgan
Level 6
t29151385
New Member
bonnieisphording
New Member
user17783033841
Level 1