Ohio State Tax download

Misswittler · ‎January 30, 2020

I got a 2019 Turbo Tax disk at Sam's, about $75 that said it had the /state too. It wouldn't download the state. Kept giving me "Your software is up to date" It wasn't. I then thought there was something wrong with the disk and downloaded the same software from Turbo Tax for about $106. It did exactly the same thing. Wouldn't downlead the state of Ohio. Now I'm out about $180 and it still don't work. I will have to get the Ohio State Forms from the State and do them personally with pen or pencil. "Phooey" I Have been using Turbo Tax for about 20 years but this may be the last year.

jsbain · ‎February 2, 2020

You need to call support, 800-4INTUIT. They should be able to refund the "extra" download, and also explain that your state won't download. They will ask to screen share. Explain that you have seen people in the forums with this problem, and the only fix was a standalone state download. Be polite -- it isn't the support persons fault -- but firm.

There are about a dozen threads about state stuck in a loop, state failing to download, etc. One person said he had to copy a .key file from l from a previous years program. But what workednfor me, and several others is to ask ror a standalone state download. Don't hang up untill they give it to you.