My OR state taxes were rejected

[lharris6676]

I got an email that my Oregon state taxes got rejected. When I open my TurboTax file, no details are displayed about the rejection and it has everything zeroed out and wants me to start over. My software is up to date. My federal return was accepted. Below is the email.

Your 2020 Oregon Personal return was rejected

This happens from time to time, but we're here to help.

We'll walk you through updating and e-filing your return every step of the way

What happened: Oregon Federal Tax Liability Hold - Oregon Form 40, 40N and 40P Federal tax liability subtraction requires a software update

Next Step: We'll help you update this on your 2020 Oregon Personal return and e-file

To Update your return: Once you’ve opened your return in TurboTax, the details about what’s causing the problem will be displayed. From there we can walk you through making the updates you need and help you e-file your return. If we’re unable to resolve the errors and e-file again, we’ll help you get your return filed by mail

[fanfare]

This is another one of those problems reported every year by some users.

You open your return, but all the data are gone.

[TerukoL]

Just to clarify, are you signed into the same TurboTax account that you originally filed your tax return? If you are not, your information will not be available. Some people have multiple accounts but do not realize it. 

Please click How many Intuit Accounts do I have with TurboTax? to learn more. 

If you received an ACTION NEEDED! email from turbotax@intuit.com, it'll give you a brief explanation of your reject and how to update it. You can also do this:

1. Sign in to your TurboTax account and select Fix my return to see your reject code and explanation.
2. Follow any “fix it” instructions to update the info causing the reject.
3. Select File in the left-hand menu to refile your return, either e-file or file by mail.

Note: Not all rejections have explicit instructions to fix them. If you aren't guided to a solution, search for the item causing your rejection and go to that section. You might also be able to find your rejection in the below list of common IRS rejects.

Please click How do I fix a rejected return? to learn more