Just to clarify, are you signed into the same TurboTax account that you originally filed your tax return? If you are not, your information will not be available. Some people have multiple accounts but do not realize it.
Please click How many Intuit Accounts do I have with TurboTax? to learn more.
If you received an ACTION NEEDED! email from turbotax@intuit.com, it'll give you a brief explanation of your reject and how to update it. You can also do this:
- Sign in to your TurboTax account and select Fix my return to see your reject code and explanation.
- Follow any “fix it” instructions to update the info causing the reject.
- Select File in the left-hand menu to refile your return, either e-file or file by mail.
Note: Not all rejections have explicit instructions to fix them. If you aren't guided to a solution, search for the item causing your rejection and go to that section. You might also be able to find your rejection in the below list of common IRS rejects.
Please click How do I fix a rejected return? to learn more
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