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Having trouble with download. All the documents appear on a screen, but then the information isn't there when I go to review 1099-div. What's up?

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Having trouble with download. All the documents appear on a screen, but then the information isn't there when I go to review 1099-div. What's up?

If your download is TurboTax for Windows, you can use the link provided below for assistance:

Troubleshoot TurboTax for Windows downloading issues

Or if it's an issue with updating the software, you can use the link provided below:

Manually Update TurboTax for Windows Software

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