Charged for State Tax Return which doesn't exist

[caM56]

I live in Florida which does not have income tax. Using TurboTax online, I selected Florida as my State, not knowing if it was needed for other tax information. I was charged $39 with a notice to print and mail in the return. However, there was no document. I attempted to get help online to no avail. I called the 1-800 number and was told my email did not correspond with my account. I told the woman it is the correct email; I receive emails from TurboTax. I was also able to get through to her with that email. She either hung up on me or we got disconnected. 

I was not able to make any changes because I had already submitted my filing. This is very frustrating. 

[Cynthiad66]

@caM56 - If you do not need the state return and have not filed it yet you can delete it.

You can delete your state return by following these instructions.

Note: If you've already paid your TurboTax state fees or registered your free version with your state return attached, you can't delete your state return.

1. Sign in and open a section of your return
2. From the menu, select State and then select Continue on the Let's get your state taxes done right screen
3. On the Status of your state returns screen, select Delete next to your state, then answer Yes

If you’ve already paid your state fees, you can’t delete your return, but you can start over by selecting Start Over next to your state return on the Status of your state returns screen.

[caM56]

Thank you! 

I did already pay my TurboTax state fees, not knowing that I did not need a State return. 

I cannot find an option for selecting State return and Start Over. The status just says printed and waiting to be mailed. There was nothing to print. There is nothing to mail.  So it appears I am being charged for something 

that does not exist. Obviously, it was my mistake for choosing, but the directions for doing so were unclear. 

[HeatherPLO]

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