turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Cannot progress to payment screen to file return

TurboTax will not progress to the payment screen - I continue to receive the following message popup:

Screenshot 2026-03-24 085618.jpg

I've confirmed that my desktop software is up to date, and that my payment method in my Intuit account is also valid.  I've logged off from my Inuit account in Turbotax and logged back in successfully when progressing through the filing process in the software, but this popup continues to appear.  

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
CatinaT1
Employee Tax Expert

Cannot progress to payment screen to file return

Call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question