Can't finish e-file for state

[abermudez1]

I keep getting "Let's try that again" when I click the complete purchase online for the state efile.  This is what it says. 

Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit.

Try Again

.

[CatinaT1]

You can try these steps to resolve if you are using the online version:

• Clearing your Cache and Cookies
• Using a different browser
• Opening an Incognito Window

[AcctsMatter]

I'm having the same issue with TT Deluxe for Desktop. Were you able to resolve this problem? I tried calling and was transferred 3x over 75 minutes. Everyone wanted to "fix" my issue rather than just selling me the $25 efile. They finally gave up and transferred me to the 4th person who was going to take my payment, then they dropped the call. Typical.

Thanks

Glenn

[LindaS5247]

If you are unable to complete the e-filing of your state tax return, try the following steps listed below as often times it resolves the issue. 

• Try logging out of the program and logging back in.
• Clear your cache and cookies. ‌ 
• Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.
• You may also try using another web  browser.  
• Also, make sure that all updates have been run for your TurboTax program.  Click here for information on manually updating TurboTax.
•  

Come back to TurboTax Community with any additional information or questions you may have and we will be glad to help you.