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cjpolanco
New Member

CA state return rejected 5 times. TurboTax says everything looks good

On 2/16 i got this as the reason for rejection

 

CA-Return/CA-ReturnData/CAForm3849/PASReconciliation/TotalPAS - Your California return could not be processed electronically due to missing information on Form 3849 Premium Assistance Subsidy

 

Checked TurboTax and they said it was an error on their part and it would be fixed on 2/18. 

 

2/18 rolls around and i resubmit now I'm getting this error as reason for rejection:

 

CA-Return/CA-ReturnData/CAForm540NR/ISRPenalty/PaymentsAfterISRPenalty - Healthcare coverage information in the return is missing or invalid. Please double check your entries.

 

I've quadruple checked all my info and even waited 20 minutes to speak with someone, they were of no help and had the balls to ask me to upgrade to a more expensive version of TurboTax to see if it would help. This seems more like a bug on Intuits end than a user error. 

 

I will try to call one more time, I know ill have to wait 20 minutes to talk to someone, if it doesnt get fixed or at least let me know what it going on, Intuit, you lost a customer. 

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1 Reply
ianwass123
Returning Member

CA state return rejected 5 times. TurboTax says everything looks good

I am getting this same error. I have been disconnected twice now from Turbotax costumer support. We need help with this! My state return is not going through and the software is not letting me correct whatever is wrong!

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