Business State Download in Loop & Won't Load

[Lisa 777]

Using Turbotax Business and I paid for my state product (Ohio) and it won't load.  I click on "Start State Now" and it takes me to a window with a list of states you've downloaded and I see my Ohio there.  I click the box and the only option then is to click the "Download Now" button.  When I do that it just takes me through a couple of screens to "Your software is up to date" but then I can't start the state return.  It just goes through that whole loop again.  Please help.

Thanks,

Lisa

[CatinaT1]

Are you still experiencing this problem?

Make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

[bwinterlawler]

I am experiencing this exact same problem today, February 27, 2025. I downloaded/paid for 2 states. But when click on one to "start" it saying it is downloading/updating again. Then back to home page to select the state. How do I get past this? Desktop version of Premier Turbotax

[cpinjing]

Same issue here. Have you fixed your issue?

[MarilynG1]

Click this link for instructions to resolve a State Download Loop in TurboTax Desktop.

@bwinterlawler 

@cpinjing