As numerous people have pointed out, the State portion of 2023 does not work.

[baconandcoffee]

Clearing my browser cache is not the issue.  It says to download the state tax for my state, and then nothing happens. I can't finish my return. Customer service online says they are open seven days a week, but the phone number says they are closed on weekends. Cause nobody does their taxes on the weekends, right?

I paid over $100 bucks for non-functional software, with non-existent or falsely represented "help".  

[xmasbaby0]

During the busiest part of the tax season, customer support was there 7 days per week.   Now --- after the April 15 deadline ---  they are available Monday-Friday 8 a.m to 5 p.m. Pacific time.