Turbo tax won't let me re-enter social security income. How do I re- enter 1099 SSA?

[DaveF1006]

@neufmeister. The best to enter is:

1. Log into TurboTax .
2. Click on Federal from the menu on the left-hand side and then click on Wages & Income at the top.
3. Scroll down to Retirement Plans and Social Security, click "Show More" and then click on "Start" to the right of Social Security (SSA-1099, RRB-1099.)
4. Enter the amounts from your form(s) where indicated. Net benefits go in Box 5 of the form and the income Tax Withheld will be recorded in Box 6.

[neufmeister]

I have done this, but sometimes there's like a rain drop under the line where I am to enter and it does not recognize my input.  Other times there is no rain drop but it still will not let me enter anything.

[MarilynG1]

Try deleting the SSA-1099 and re-entering from the beginning.

Click this link for info on How to Delete a Form in TurboTax Online.

If you are using TurboTax Desktop, click on FORMS in the upper right, choose SSA-1099 from 'Forms in My Return' and 'Delete' at the bottom of the form when it opens. 

This link has instructions for How to Enter Social Security Benefits (SSA-1099).

[FederalInquirer]

Hello,

I'm using Tax Year 2021 DeLuxe version installed from CD in my desktop. The SSA-1099 dialog (The Interview) Box 5, and other boxes to enter benefits, do not allow typing numbers in the boxes. The boxes seem to be closed to typing any input. This should be a bug.

I think I found another bug, but it's unrelated to this thread. How can bugs be reported?

TIA

Nick

[SForrestLO]

If it's not related to this thread, you can start a new one with your issue. However, try updating the software to see if that resolves the issue.

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)
https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...

@FederalInquirer

[FederalInquirer]

Yes, my question is related to this thread. It's about TurboTax not letting the user (me) enter the amounts that go in SSA-1099 thru the Interview

Also, when I started TurboTax, it did an online update, and said it was up to date

How can bugs be reported so they get fixed?

TIA

[JillS56]

Before we assume it is a bug in the program let's try the steps below:

1. Delete any reference to the SSA-1099 and then close out of TurboTax, close the browser window and then open a new browser window.
2. After you get back into TurboTax, go to the Federal section; click on Income and Expenses;
3. Scroll down to Retirement Plans and Social Security and then click on the dropdown arrow and
4. Select Social Security (SSA-1099, RRB-1099) and 
5. Enter your SSA-1099.

 If simply signing out and opening a new browser window does not work.   Shut down your computer and then restart and then go back into TurboTax and follow the steps above.

@FederalInquirer    [EDITED  3/8/2022  4:41 PM PST]

[Krannix]

Hello.  Working on the 2021 version of the Home and Business version on Turbo Tax.  I received the cd version and loaded it onto my desktop.  I am also unable to enter in SS information, in fact, when I selected the "Update" button on the input screen on the SS line, a blank screen appears.  Any suggestions?  Perhaps a patch is necessary in the next update?

Thanks

DC

[neufmeister]

I ended up inputting the data directly into the forms.  It's disheartening that the program does not work as it should though and this is two years in a row!

[LeonardS]

All SSA-1099 forms get entered in the same place:

1. Open (continue) your return in TurboTax, if it's not already open
2. In the search bar, search for the term Social Security benefits and then select the Jump to link at the top of your search results
3. On the screen Did you receive Social Security or Railroad Retirement benefits in 2021? answer Yes and select Continue
4. On the next screen, check the box beside Social Security benefits (Form SSA-1099), then enter the amounts from your form(s) in the boxes provided
   • If you received multiple SSA-1099s, add up the amounts for each box and enter them together
   • Don't include SSA-1099s for dependents. Those should be reported on the dependent's return, but only if they are required to file a return (this is uncommon)
5. Select Continue and follow the on-screen instructions

This TurboTax link Where do I enter an SSA-1099, SSA-1099-SM, or SSA-1099-R-OP1? has information you may find useful

[Ken410]

When I go to wages and income and scroll down to enter the data it says update instead of start.

[PatriciaV]

Yes, click Update to add Form 1099-SA. Sometimes TurboTax displays Update instead of Start, depending on what entries you've already made.

[erican7]

This didn't work 

[TeresaM]

If you are using TurboTax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly.  The easiest way around this is to simply use a different web browser.  You can select from Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and more.   If you need to install another browser, be sure to go to the trusted home site for the software, for security reasons. Or you can clear the cache and cookies in your current browser.  Click this link for a TurboTax Help Article Clear cache and cookies
 

If you are using the Turbo Mobile App, then try opening Turbo Tax in the browser window on your phone.  It will use the same login information but may display the page better.
 

If you are using a touch screen, please try a keyboard and see if that makes a difference.

[tytaatwd]

Cannot update my social security income