Social security entry is not working. All I get is a blank page when I click update next to the social security entry line

[user146250293]

why doesn't social security entry work?

[KatrinaLO]

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[morris1966]

I tried the cache clearing thing  which changed nothing as I suspected since this is a pretty clean computer I am using - not my regular which is buried in stuff.  However - this time I noticed there was - at the bottom of my still blank screen - a little up arrow and next to that  “no form”  - I clicked on the up arrow - nada.  But when I clicked on the "no form”  - voila! - I got a screen that finally allowed me to select social security and have managed to enter my data.  I have never had to do that before so I am puzzled as to why that was necessary or why that was even there, but for now I have entered the data.  You might want to share this with others who are having the same issue. Hopefully it will work for them.

user146250293