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It is common that neither of the boxes in 2b are checked. It may be something else that is hindering you moving forward.
In some situations ...with a box TTX is complaining about?
Especially for 1099-R forms that are being re-used this year...if the box is not checked on your paper 1099-R form, sometimes you have to "X" and then un"X" it, just to show you've dealt with it. Then you can move on.
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