I received an early withdrawal of my retirement account due to COVID. When will software be updated to include IRS laws for this?

[Nicole-T]

Are they going to fix it?! Intuit needs to fix this ASAP!! Why should I have to file with paper and do this manually when I already paid $$ for TurboTax?! Who can I contact to make sure this gets done?

[macuser_22]

There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.

Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[Nicole-T]

Thank you macuser_22!!

[Nicole-T]

Update: After being on  hold for an hour and a half, waiting for a tech person, finally a ticket was written up by a tech agent. She said they are aware of the problem and are currently working on it. That I should check back in a week. Ugh.  I was hoping to get my taxes done within the week. This does not look good for TurboTax. Not impressed. They should be on top of these software issues. I also tried deleting all four 1099-R's and putting them in again. Now it says I have refund of over $2000 rather than owing over $3000. The whole area seems messed up. Wouldn't download all 4 from Fidelity either. That kept glitching too. ☹️

[navflier51]

Still looking for this update? Other tax software already has this fix installed. Thanks

[macuser_22]

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@navflier51 wrote:

Still looking for this update? Other tax software already has this fix installed. Thanks

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You are tagging onto a year old thread about the 8915-E for which was a 2020 only form.   

The new 8915-F for is currently scheduled for the 3/31 update.

If you need to report the carry forward part of a 2020 distribution on your 2021 tax then that will be on the new 8915-F form that will be available with the 3/24/22 update.

https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_fed_online_individual.html