Retirement tax questions

Update: After being on  hold for an hour and a half, waiting for a tech person, finally a ticket was written up by a tech agent. She said they are aware of the problem and are currently working on it. That I should check back in a week. Ugh.  I was hoping to get my taxes done within the week. This does not look good for TurboTax. Not impressed. They should be on top of these software issues. I also tried deleting all four 1099-R's and putting them in again. Now it says I have refund of over $2000 rather than owing over $3000. The whole area seems messed up. Wouldn't download all 4 from Fidelity either. That kept glitching too. ☹️