Has anyone had trouble entering social security date under Retirement Plans and Social Security?

[judithjacobson]

I click on the Update button, screen shows Please wait, then back to the step-by-step screen where I started

[AmyC]

A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

Online version:

1. Delete the form/ worksheet- if possible, see How to Delete  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the information again.

Desktop version: 

1. Delete the form
2. Save your return while closing the program.
3. Update the program
4. Open
5. Enter the information again.

[SteamTrain]

Yeah, that was a problem for some folks earlier this year.

I'm trying to remember if it was just the Desktop software or not....I think it was only Desktop software.

I "seem" to recall, that by deleting the empty SSA worksheet that was in the file (Forms Mode), that allowed the person to proceed.

(but could be wrong)