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According to a TRS publication, the 20% is mandatory :
"Refunded amounts that represent tax-sheltered contributions
are subject to a mandatory 20 percent federal
income tax withholding unless you elect to roll over
all eligible amounts to another qualied plan or to a traditional
Individual Retirement Account (IRA). A 10 percent
early withdrawal penalty assessed by the Internal
Revenue Service (IRS) may also be applicable. "
"https://www.trs.texas.gov/TRS%20Documents/request_refund.pdf
According to a TRS publication, the 20% is mandatory :
"Refunded amounts that represent tax-sheltered contributions
are subject to a mandatory 20 percent federal
income tax withholding unless you elect to roll over
all eligible amounts to another qualied plan or to a traditional
Individual Retirement Account (IRA). A 10 percent
early withdrawal penalty assessed by the Internal
Revenue Service (IRS) may also be applicable. "
"https://www.trs.texas.gov/TRS%20Documents/request_refund.pdf
The tax depends upon your overall tax situation for 2016. Try this estimating tool:
https://turbotax.intuit.com/tax-tools/calculators/taxcaster/
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