I was under the impression that I would pay only $59 for both federal and state. I have been a client for 8 years. Your advertisement was free but I chose $59 for both State and Federal [Removed PII][email address removed] [phone number removed]
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[Remove PII] [email address removed] [phone number removed]. Please call me and explain why I was charged $108 instead of $59. I have been a client for 8 years. Your advertisement was for free but I chose $59 for federal and state even though I had the short form in the end. I did not choose Max $49 and was charged for it. Please call me and explain
@mamaikish No one can call you from the public user forum you are posting to. Only customer support can resolve a billing issue. It sounds like you might have been confused about what you were purchasing, since with online software you pay separate fees for federal and state. I wonder if you saw a price for the CD/download and confused it with the fee to use online software.
To call TurboTax customer support
Customer support is available from 5 a.m. to 9 p.m. Pacific time
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”