@mamaikish No one can call you from the public user forum you are posting to. Only customer support can resolve a billing issue. It sounds like you might have been confused about what you were purchasing, since with online software you pay separate fees for federal and state. I wonder if you saw a price for the CD/download and confused it with the fee to use online software.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 9 p.m. Pacific time
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
