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alleywalleyx3
New Member

Why is TurboTax asking for me to pay for my Federal refund when I am in the military?

 
1 Reply
mesquitebean
Level 15

Why is TurboTax asking for me to pay for my Federal refund when I am in the military?

There are 2 free products that active military can use that I will tell you about, but you are not in either of them.  

You appear to be using "Live Deluxe" which is a paid upgrade to Deluxe that has on-demand live help from a CPA/EA tax pro during preparation and a final review of your return, which they will sign.    Live Deluxe is 119.99 for a Federal return, and 44.99 for a State return.  If you want a free product, you'd first have to clear and start over and then use the Military discount site.    If you wish, here's how to remove "Live" and get back to regular Online TurboTax.

https://ttlc.intuit.com/questions/4140092-how-do-i-remove-turbotax-live

Regular Deluxe has free Federal and State returns for E1-E5 pay grades or a small discount in higher products.  Higher pay grades get a small discount in Deluxe and higher products.  You should sign in each time at the military page at this link.  There is a SIGN IN link at the top right on that page.
https://turbotax.intuit.com/personal-taxes/online/military-edition.jsp

There is another free product that all military pay grades can use called TurboTax Free File Program, which is free for both Federal and State returns.   There are no fees or upgrades.  It can prepare all the usual Federal forms.   You have to meet ONE qualification:

1) Active military with military W-2 and a 2018 AGI of $66,000 or less
2) Any other filers with 2018 AGI of $34,000 or less
3) Anyone eligible for EIC (earned income credit.)

See this FAQ for more info:
https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program

If desired, here's how to switch and start over in TurboTax Free File Program.
https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program
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