I am trying to use the USAA member perks discount.
It is found at: https://turbotax.intuit.com/microsite/home.htm?priorityCode=[phone number removed]&cid=all_usaa-taxc...
It clearly states that "OFFICERS File FREE for a limited time
Exclusive limited time offer from USAA, FREE federal taxes with TurboTax Online Deluxe†††
Simply use your military W-2, verify rank and your discount will be applied when you file."
With the fine print below stating:
"††† Limited time offer: free TurboTax Deluxe federal for active duty and reserve Officers between 12/1/23 and 2/29/24. Must start TurboTax from this USAA co-branded site and file by 2/29/24. Not valid for TurboTax Live Assisted products, TurboTax Live Full Service products, or TurboTax desktop products. All officers using products greater than Deluxe will get the USAA discount of 20%."
When I call the customer support they told me "If you have more than a W-2, it is not free. You will have to pay for everything" I said "It says it is free for the deluxe version" Customer service rep says "That is only free if you are just using a W-2, anything else you will need to pay. "
Doesn't make sense since that is not stated in the advertisement or fine print.
