Thanks for the response, but this is exactly the kind of canned answer I was hoping to avoid.
I’ve already double and triple checked my information. I meet all eligibility requirements and have entered everything correctly just as I have in previous years. Despite that, the discount still doesn’t apply automatically, and support ends up having to manually fix it each time.
This isn’t about user error. It’s a recurring system issue that disproportionately affects military filers and has been happening for years. Simply pointing to the blog or walking me through the same checklist doesn’t resolve the underlying problem.
