I requested a callback, waited over 30 minutes, and when I finally received the call, it said I was connected but I sat in silence for five minutes before the call disconnected. I'm currently on hold again, hoping someone is actually available this time.
This issue has been ongoing for years and affects many service members. It’s starting to feel less like a glitch and more like a pattern. Every year, we’re forced to call just to have the discount manually applied to our accounts, with no real support or permanent solution offered for future filings.
Are there any meaningful steps that could help fix this issue such as manually removing affected service members from the system and re-entering their information to prevent future problems? I'm not looking for the usual suggestions like “double check your eligibility” or “call support.” The lack of resolution, combined with the excessive time it takes to even attempt to fix this, suggests the system is counting on people giving up because many value their time more than the money or feel they have no choice but to pay.
