How do I get the Free Military Discount?

[ZWarden]

Hi, I am considered active reserves military, with an E-3 rating in the Air Force, but I do not have a military W2 and will not receive one, because I am still in college under the AFROTC program. I should qualify for the TurboTax discount, but I don't have a W2 to produce. Is there any other form of proof I can provide besides the W2 (i.e. photo of my military ID with ranking listed)? Thank you.

[SForrestLO]

This Turbo Tax FAQ will provide the qualifications for the discount. 

Who is eligible for the Free Military Discount?

[ZWarden]

Thank you for the reply. As an E-3, according to the link you provided, I should qualify, but it still doesn't mention how to work around the W2, if you don't have one. Would you know of a way to provide proof of rank without providing a W2?

[AkinaLO]

It's easy to remove a W-2.

1. Open or continue your return.
2. Search for W-2 using the search in the upper right corner and then click the Jump to link in the search results.
3. This brings you to the Here's your W-2 info screen. Click the trash can icon next to the unwanted W-2 and then answer Yes on the following screen.

[ZWarden]

This does not even remotely address my issue. I am not looking to find out how to remove a W2. I am trying to find out how to prove my military rank without using a W2. This is incredibly frustrating because I feel it should not be this complicated. I was instructed that I would have to upgrade to Premier, in order to file my taxes, due to the need to claim a portion of my scholarship as income, because room and board is not considered an eligible education expense. Premier should be free for me, because I am an E-3, but because I cannot provide a W2, TurboTax will not recognize me as active military, even though I am. It is becoming increasingly obvious to me that TurboTax is not interested in providing a meaningful solution. What a shame, since I have used TurboTax for years.

[DoninGA]

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@ZWarden wrote:

This does not even remotely address my issue. I am not looking to find out how to remove a W2. I am trying to find out how to prove my military rank without using a W2. This is incredibly frustrating because I feel it should not be this complicated. I was instructed that I would have to upgrade to Premier, in order to file my taxes, due to the need to claim a portion of my scholarship as income, because room and board is not considered an eligible education expense. Premier should be free for me, because I am an E-3, but because I cannot provide a W2, TurboTax will not recognize me as active military, even though I am. It is becoming increasingly obvious to me that TurboTax is not interested in providing a meaningful solution. What a shame, since I have used TurboTax for years.

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If you cannot provide a military W-2 for 2020 then there cannot be a military discount.  The only way TurobTax can know someone is active military is based on the EIN on the W-2.

You can use the discount next year for the 2021 tax return when you will have a military W-2

US Army 1968 - 1974 Sargent  E-5 Viet Nam vet

[ZWarden]

Thank you. I sincerely appreciate the reply. It is obvious that there is no way around this issue for me and will have to pay the Premier fee, since I do not have and cannot produce a military W2 this year. I will not qualify next year, because I will then be a commissioned officer, and the discount is only for enlisted. Nevertheless, I appreciate the reply. Thank you for your service.

[DoninGA]

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@Ryanx123 wrote:

Making it difficult to apply for the discount! Very shady I assume the company is doing this on purpose to rip off the military.

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What problems are you having for the military discount?  Have you entered a military W-2?  Did you select in the My Info section for your personal information that you were active military?

Did you check the box after entering the W-2 on the screen Let's check for uncommon situations that states Active military duty?

[Ryanx123]

Nice scam they got going. I didn't get the refund and now have to call the customer service number.

[Shukri2014]

Please 

[Hall061]

• Do veterans get discounts when filing there taxes?

[LenaH]

Yes. TurboTax Online (Free Edition, Deluxe, Premier, Self-Employed) is free for enlisted active duty military and reserve personnel.

To get started, enter your military W-2 and verify your military rank when prompted within your chosen TurboTax Online product (Free Edition, Deluxe, Premier, Self-Employed). Your discount will automatically be applied when you file.

@Hall061

[traglen]

There is no technical support available. I can't log on. I have been with for 10 years. Where tech help!!!!!

[DoninGA]

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@traglen wrote:

There is no technical support available. I can't log on. I have been with for 10 years. Where tech help!!!!!

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Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[zakdanval3]

Can retired military personnel get free military filing?